Shipping and Returns

Shipping

All orders are usually processed and shipped within 3-5 business days. In some cases, your items will ship sooner. 

You will be notified by e-mail if the item is not available to ship or if there are any delays with your order.

We are also upfront about our shipping costs. Because we use a cost based shipping rate, you will never be surprised at checkout with an unexpected shipping amount.

Rest assured we treat every item you purchase with extreme care and take great care packaging each order. We take customer service seriously and want you to satisfied so should you have any concerns don't hesitate to contact us

Returns and Refunds

At Bright Believer we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. To be eligible for a refund, your item must be unused and in it's original packaging.

Please contact us within 30 days of placing your order to obtain a return authorisation number. We will not accept any returns without a return authorisation number.

Please return authorised orders in it's original form and packaging. We must receive the return within 14 days from the day the return authorisation was issued. We reserve the right to apply a 20% restocking fee for returned items to help us cover costs or reject any returns and exchanges that do not meet these conditions.

Once an RMA number has been received, please ship the item(s) by mail to:

BB Unit 128777, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly.

Sending to an organisation

We are happy to ship packages directly to an organisation on your behalf however, before placing your order please contact the organisation to find out if they will accept your package and for any instructions on how to send it to them.

Please make sure to include the name of an individual or department on the package. This will ensure there are no problems delivering the package to your designated address and that it reaches the required individual or department promptly.

Alternatively you can have the order delivered directly to your door and arrange for it to be hand delivered to the organisation. This method is often used by our customers which we also recommend as it will ensure your order reaches it's destination safely and without delays.